Refund policy

Thank you for shopping at TebaOffice. We want to ensure you have a great experience, but we understand that sometimes a product may not be the perfect fit.

1. Return Window
   We offer a 14 days return policy, which means you have 14 days after receiving your item to request a return.
2. Eligibility Criteria
   To be eligible for a return, your item must meet the following conditions:
   The item must be in the same condition that you received it.
   It must be unworn or unused, with tags, and in its original packaging.
   You’ll also need the receipt or proof of purchase.
3. Items That Cannot Be Returned
   Certain types of items cannot be returned, such as:
   Custom products (special orders or personalized items).
   Sale items or gift cards.
4. Return Process
   To start a return, you can contact us at +971545086858
   If your return is accepted, we will send you a return shipping label (if applicable) and instructions on how and where to send your package.
   Items sent back to us without first requesting a return will not be accepted.
5. Damages and Issues
   Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
   
6. Exchanges
   If you prefer, we can send a replacement for the defective item at no additional shipping cost.
   
7. Refunds
   We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
8. Unless the error is ours, you will be responsible for paying your own shipping costs for returning the item.